Frequently Asked Questions

Everything you need to know about your GIZIA shopping experience.

How can I track my order?

Once your order is shipped, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status in real-time.

What is your return policy?

We offer a 14-day return policy for all unworn items with original tags attached. Please visit our Returns Portal to initiate a request and receive a prepaid shipping label.

Do you offer international shipping?

Yes, GIZIA ships to over 100 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How do I ensure I choose the right size?

Each product page features a detailed size guide tailored to that specific garment. We recommend comparing your measurements against our chart for the perfect fit.

Are your products authentic?

Absolutely. All items sold on the GIZIA official store are 100% authentic, designed and manufactured to the highest standards of luxury fashion quality.